Phase 3 Response Plan: Our depots have implemented health and safety measures to prevent the spread of COVID-19.

Phase 3 update: Recycling During COVID-19

Physical Distancing Required

 We’re working hard to keep recycling during COVID-19 safe!

Last update: June 9, 2020

Now that more businesses are re-opening and people are venturing outside of their homes, we want to share our updated Phase 3 Response Plan and our dedication to continue supporting the communities we serve. We are committed to do everything we can to ensure the health, safety and well-being of our clients and our team.  

During the past few months, we’ve experienced an increased demand of recycling services. This has been clear to us as people have shifted their habits to consume at home, and need full access to our depots to safely recycle their unwanted electronics and other items. As a result, all Regional Recycling depots are open full hours, and some of our depots are open extended summer hours.  

Fast Drop Recycling

One service that we’ve found that has really taken off is our quick drop-off solution: Fast Drop. This is a contact-less service that allows you to earn your full refund without the hassle of sorting your containers. Please visit one of our participating depots and speak with a team member to get started.

Our response plan has been updated to reflect BC’s Restart Plan, and we will continue providing an important service for clients who rely on immediate access to their refunds. We are happy to say that we have not had any coronavirus cases at our depots, and we are determined to staying open as our province returns back to normal.

Another important touch-point that has seen an impact is with our cherished community partners and organizations. In particularBackPack Buddies is a local charity that needs help more than ever to fill the weekend hunger gap for vulnerable children.  

If you don’t feel comfortable sorting containers or don’t require the refund, we’re encouraging customers to donate their bottles and cans to our current community partner (BackPack Buddies) by visiting one of our participating depots. 

Some of the new measures we have undertaken at our depots include:

phase 3 RESPONSE PLAN

  • SOCIAL DISTANCING: Staff and customers are to keep a 6 ft. distance during all interactions. 
  • Customers are to sort outside; all product must be brought into the depot on a cart.
  • Limits are in place for the amount of people inside the depot at a given time.
  • Carts and sorting tables will be disinfected every time they are used.
  • PPE safety gear is being used by all staff members.

To further ensure the safety of our customers and our team, we’re asking all customers to follow these requirements:

  • Do NOT visit our depots if you have been out of the country, have been in contact with someone who has been out of the country, or if you are feeling ill. 
  • WASH or SANITIZE your hands frequently using our hand sanitizing stations. AVOID touching your face.

The health of our customers and our team is our top priority during this unprecedented time. We are doing our very best to ensure the safety of our service that so many in our communities rely upon.

* All locations except for Nanaimo depots are participating in the Fast Drop program.

 

COMMENTS

61 Comments

  1. Carl Martineau

    Well done!

    Reply
    • burnabybottle

      Thank you Carl! Stay well.

      Reply
      • Diana Riches

        are milk bottles eligible?

        Reply
        • Regional

          Hi Diana, most milk and milk substitute containers do not have a deposit refund value. If milk is listed as the 4th or higher ingredient in your drink, then the empty container is worth money.

          Reply
        • Michael

          Will your depos ever become a part of the extremely popular Return It Express program?

          Reply
          • Regional

            HI Michael, We are currently launching a Quick Drop option at our Lower Mainland locations that will allow you to drop your bagged refundable containers for us to sort and count at the depot. We’ll then let you know when your refund is ready. This option allows you to drop and go, without having to stand in line or to sort. You can check with the depot team to learn more.

      • Lori

        Which Vancouver depot is accepting bottle donations for Backpack Buddies? I would prefer to drop off our recyclables at this time.

        Reply
        • Regional

          Hi Lori, sorry for the delay. Our location at 960 EVANs (just off Terminal) is accepting donations.

          Reply
      • JIM DANSHIN

        is the cloverdale depot accepting recycling for back pack buddies

        Reply
        • Regional

          Hi Jim, Thanks for checking on this. Yes – Cloverdale is collecting for the Backpack Buddies program.

          Reply
      • Kelg

        Hi Burnaby Bottle. Is it possible to bring the cans to you…pre-sorted?

        Reply
        • Regional

          Hi Kelg, Pre-sorted containers are great!

          Reply
    • David Gibbons

      This is such a well thought out and reasonable response. Thank you

      Reply
      • Regional

        Thanks David! Aprreciate your comments. Stay well.

        Reply
  2. Bob Ferguson

    I think you have a safe and sound Response Plan
    Well done!

    Reply
    • Regional

      Thanks Bob! Stay well.

      Reply
  3. Mario

    That is so great as i used to go at your faciclity yes while i was homeless collecti g can and bottle fed myself.and my dogs well done

    Reply
  4. Roxanne Rousseau

    Thank you for all the good work that you do.

    Reply
    • Regional

      Thanks Roxanne! Stay well.

      Reply
      • ddddd

        Is the bottle depot back to regular hours.. 5:00 or 5:30.

        Reply
        • Regional

          Hi Dan, all of our depots are operating as normal. Nanaimo just resumed weekend hours – they are open M-F 8:30 – 5PM, Sat 8:30 – 4PM and Sunday 10 – 4. They are closed on Stat holidays. Thank you for recycling with us!

          Reply
  5. Steve

    Is the express return service still available at this time?

    Reply
    • Regional

      Hi Steve. While we don’t do express, we do have a convenient drop off service at all of our Lower Mainland locations. You can learn more at your closest depot.

      Reply
  6. C. Lim

    I cannot seem to find where I can drop off containers for BackPack Buddies. Please tell us where and how to do this.

    Reply
    • Regional

      Hi there, sorry for the delay. All of our Regional Recycling lower mainland locations are accepting donations.

      Reply
  7. Gerry

    Sounds like conscientious planning and organizing. Many thanks.

    Reply
    • Regional

      Thanks so much Gerry!

      Reply
  8. WILLIAMANDWILMA Greenwood

    Hi – This is Wilma and William Greenwood we just sent you a question – about the Fee service – along with undertaking the bottles and wine – About 40 bags – and request for someone to go through this process for us … We will keep the bottles and bring them to the depot – as we have been doing for – a little over two years now – Thank you for reading our messages and we will see you soon when we arrange for a truck to bring the bags of bottles to your bottle depot – Sincerely yours, Wilma and William Greenwood

    Reply
    • Regional

      Thank you so much for recycling with us!!

      Reply
  9. KEVIN PENNER

    You guys and gals are the best. Always have been.

    Reply
    • Regional

      Hi Kevin, thank you so much!! We’ll make sure to pass your compliments on to all of our team members who are working hard to serve our communities. 🙂

      Reply
  10. steven trent

    i fully agree that this recycling depot is a vital service for i am one of those that relies in that bottle refund to feed and cloth my self on top of the gov check which is 20 years below poverty .Again i thank you

    Reply
    • Regional

      Hi Steven, happy to serve our communities!! Please stay well.

      Reply
  11. Cory

    You contradicted yourself .
    First you say u understand that people need money to pay bills and you proceed to tell this long message to read that your closed !
    So you really don’t understand that people need money. Yes the virus is serious but so are people’s lives and feeding kids .

    Reply
    • Regional

      Hi Cory, all of our lower mainland locations have remained open for their regular hours throughout the pandemic. Our Nanaimo locations were closed for a couple of weeks while they figured out how best to safely serve our clients and protect team members. Currently they are open normal operating hours.

      Reply
  12. :l

    When will the Nanaimo locations reopen?

    Reply
    • Regional

      Hi there. Both our Nanaimo locations are currently open 8:30 AM – 4PM Monday – Friday.

      Reply
    • Tom

      Hi Regional Recycling,

      Are the Nanaimo locations currently available to take appliances such as electric stove ranges. Thanks.

      Reply
      • Regional

        Hi Tom, Our Nanaimo locations are both open and will take large household appliances including electric ranges. We look forward to seeing you soon.

        Reply
  13. Caroline Erickson

    Where can we drop off cans and bottles for backpack buddies in Nanaimo?

    Reply
    • Regional

      Unfortunately no, but our Nanaimo location does accept beverage container donations for local Nanaimo charity partners. You can learn who their current charity partner is when you drop your containers for donation.

      Reply
  14. Lindsey

    Do you have an express program in place that if the cans have been sorted at home with the amounts in bags then we can drop off quickly for a return/refund?

    Reply
    • Regional

      Hi Lindsey, Yes, all of our lower Mainland locations are trying a convenient drop off service that will allow you to provide your details, drop your containers and then pick up your refund at a later date. Our team will sort and count your returns for you and let you know when your refund is ready for pickup – about 5 business days.

      Reply
  15. Brenda

    Is there a way to drop off donations, but not use the green bin? Don’t the bottles break when they go in there?

    Reply
    • Regional

      Hi Brenda, thanks for checking on this. You can put all of your donated beverage containers into a large bag and just drop them off with us. No need to dump into bins. Thanks for your generosity!

      Reply
  16. Riss

    Is there a charge to dropping off the containers and having the depot sort them?
    And is glass OK to put in clear plastic bags for drop off?

    Reply
    • Regional

      Hi there. There is no charge for dropping off containers and having our depot team sort them for you. After the team sorts and counts they will contact you to let you know when your refund is ready for pickup – usually within a few days. Yes if it is a glass beverage container, it can be placed in the bag. Try not to fit too many in one bag, as normal plastic bags may rip when they’re under too much weight.

      Reply
  17. Frances Cam

    Is Nanaimo opened yet?
    If not, when? THANKS

    Reply
    • Regional

      Hi Frances, Yes! Excited to share that our Nanaimo Depots are open M-F 8:30 – 5, Sat 8:30 – 4 and Sunday 10 – 4PM. They are both closed on Stat holidays. We look forward to seeing you soon.

      Reply
  18. Joan

    Do you accept the large 19.8L jugs of water bottles for refund?

    Reply
    • Regional

      Hi Joan, We do accept the large green costco ones. You can also check on the returnit.ca website under brand registry.

      Reply
  19. Marlene

    Do you take sorted plastic? Sort, crinkly, etc? Parksville no longer does and I am looking for options. Thank you…

    Reply
  20. Robert

    Hello. I have glass growler bottles with the resealable lids. The metal clip over the resealable lids. Is there a refund for those? If not,, do you take them to recycle

    Reply
    • Betty H

      Hi Robert, I am sorry we do not recycle those. We recommend that you contact the RCBC Recycling Hotline at 604-RECYCLE, or visit their online app to search for a location near you: https://www.rcbc.ca/recyclepedia/search

      Reply
  21. Thyago Uemoto

    Does the Cloverdale (Surrey BC) location offer the fast drop option? if so, how does it work? Also, can I recycle items such as old luggages?

    Reply
    • Betty H

      Hi Thyago, Thanks for checking on this. Yes, our Cloverdale location (and all our lower mainland locations) provides a fast drop solution where we will sort and count your containers for you and let you know when you can pick up your refund. The team at the depot will be able to assist you with this.

      Unfortunately we do not recycle luggage. The Recycle BC Hotline 604-RECYCLE (604-732-9253) will be able to help you with that.

      Reply
  22. Cindy

    Hello, which location does “fast drop” (Seen on website) and what are the steps or do you need to sign up beforehand?

    Reply
    • Betty H

      Hi Cindy, Thanks for checking on this. All of our mainland BC locations are providing a fast drop solution. You drop your bagged, unsorted containers with a team member who’ll document what you left and collect your contact information. We’ll sort and count the containers for you, then contact you to let you know that your refund is ready for pickup. No need to sign up before-hand, just ask one of our depot team members to get you set up when you come in with your bagged containers. We look forward to seeing you soon.

      Reply
  23. Maggie k

    I have Kombucha glass bottles, some with labels, some without. Are any of these refundable? I am assuming that the unlabelled ones can be recycled but no deposit return?

    Reply
    • Betty H

      Hi Maggie, You can check with the Return-It brand registry to see if any of your containers are included in the beverage container recycling program : https://www.return-it.ca/registeredbrands/ Those that are registered can be returned to the depot for a deposit refund. We look forward to seeing you.

      Reply

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